1. Agreement to Terms

By accessing or utilizing any digital services, managed IT offerings, cybersecurity defenses (MSSP), or cloud infrastructure provided by Orbytes Global Solutions (“Orbytes”, “we”, “our”, or “us”), you agree to be bound by these Terms of Service and any Master Services Agreement (MSA) or Statement of Work (SOW) executed between the parties.

2. Scope of Services & Enterprise SLAs

Orbytes provides proactive managed security operations, cloud management, ITSM operations, and IT consulting. Specific response targets, system availability guarantees, and uptime thresholds (such as our 99.99% infrastructure availability target) are governed strictly by the executed Service Level Agreement (SLA) associated with your account tier.

3. Client Responsibilities & Authorized Access

Clients must provide accurate environment topology, timely administrative credential provisioning, and maintain internal compliance policies. Any credential or access key granted to Orbytes personnel must be issued through documented enterprise identity providers with multi-factor authentication (MFA) enabled.

4. Data Privacy & Confidentiality

We prioritize zero-trust security and data sovereignty. Both parties agree to maintain strict confidentiality regarding client proprietary datasets, architecture schemas, and trade secrets. Our processing of personal information is governed by our Privacy Policy.

5. Intellectual Property Rights

All software tooling, proprietary automation frameworks, methodologies, and diagnostic scripts developed by Orbytes remain the exclusive property of Orbytes Global Solutions. Client datasets, business workflows, and customized deliverables developed specifically for client use remain the property of the client upon receipt of full payment.

6. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, consequential, or punitive damages resulting from network interruptions, third-party provider failures, or cyber threats beyond the preventative measures outlined in the agreed technical specifications.

7. Contact & Legal Inquiries

For legal inquiries, contract reviews, or enterprise compliance audits, please contact our legal and governance team at: info@orbytesglobal.com

Terms of Service